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Reply to Correspondence

Reply to Correspondence​

1. Open Inbox Correspondence​

DC-RC_1

  1. The Document Controller can click on the Correspondence menu button to expand its submenu.
  2. The Document Controller can select the Inbox menu to view all received correspondences.
  3. The Document Controller can click on the listed correspondence thread in the inbox to open and view its details.

2. Open Mail Correspondence​

DC-RC_2 On this page, a list of incoming correspondence threads will be displayed. The Document Controller can click on the thread they want to open, then select the email within the thread. Once clicked, the message details such as sender, recipient, content, and attachments will be shown on the right side of the screen.

3. Reply Correspondence​

DC-RC_3 The Document Controller can reply to a message by clicking the Reply button marked with number 1. To reply to all recipients, click the Reply All button (letter a). Meanwhile, to forward the message to other parties, use the Forward button (letter b).

4. Fill in the Correspondence Content​

DC-RC_4 The Document Controller can still look at the process for Fill in the Correspondence Content using this link Make a New Correspondence

5. Reply Successfuly​

DC-RC_5 After finishing the reply process, a notification will appear at the bottom right corner of the screen saying Reply [Name Letter] Successfully.

6. Check in Correspondence Sent​

DC-NewCor_7

  1. Click the Correspondence menu (1) on the sidebar.
  2. Select the Sent submenu (2) to view the list of sent correspondences.
  3. In section (3), the DC can check the details of the sent message such as sender, subject, status, creation time and more.

7. Check in Email​

DC-NewCor_8 If the correspondence is successfully sent, the system will also send a confirmation email to the registered address.